FAQs

You will be sent an acknowledgement receipt of your order by email and a second to confirm that your order has been despatched.

Once your order has been confirmed, your order will be sent via Royal Mail 48 for standard deliveries and you should receive your order within 4 working days. If you choose our Next Day or Saturday/Sunday delivery, these will be sent out using DPD and will arrive the Next Day if you placed your order prior to the cut off times highlighted on our website.

Any order placed before 3pm Monday to Friday will be sent out the same day using Royal Mail 48. Orders placed after 3pm will not be sent out until the following working day. For orders placed after 3pm on Friday, the next despatch date will be Monday. Standard delivery times are within 4 working days.

If you choose our Next Day or Saturday/Sunday delivery, these will be sent out using DPD and will arrive the Next Day if you placed your order prior to the cut off times highlighted on our website.

For standard deliveries, we use Royal Mail 48. If you choose our Next Day service for your order then your item will be sent out via DPD and you will be sent an email and text regarding the progress of your order and estimated time for your delivery direct from DPD.

Standard Deliveries using Royal Mail 48 do not need to be signed for. Next Day and Saturday and Sunday deliveries also do not need to be signed for.

Yes, there is an option to change your delivery to Next Day (including Saturday and Sunday).

Please contact +44 (0) 1284 703032 or customercare@precisionpharmacy.co.uk

At present the precisionpharmacy.co.uk service is available throughout the UK only (England, Wales, Scotland, and N. Ireland). International deliveries are not currently available.

Unfortunately we are unable to accept medication that has left our pharmacy. In cases where your medicine arrived damaged or faulty, please contact us immediately and we will despatch a replacement once we have received the returned product. Please contact +44 (0) 1284 703032 who will arrange to send you a returns label. Please include your order number on the label when you send the product back to us.

Once you have gone through the checkout, the order is final and cannot be cancelled. This is because we will have already started the process of reviewing and dispatching your medication to you as quickly as possible.

Unfortunately, we will not be able to replace any medication that has been lost. You would need to re-order on our website or visit your local healthcare professional or pharmacy.

On the rare occasion that there might be an issue we advise that you first check with other members of you household to establish whether they have taken in the delivery on your behalf. If there is an issue, we can raise a query with Royal Mail to try to resolve this. Please contact us at +44 (0) 1284 703032 ensuring you have your order number available. Subject to our findings we may be able to issue another order or offer you a refund.

By entering your email address and mobile number, DPD will be able to send you directly notifications of when your order will be arriving. This gives you the option to change the day or deliver to another address. This should minimise the risk of orders getting lost. However, on the rare occasion that there might be an issue we advise that you first check with other members of you household to establish whether they have taken in the delivery on your behalf. If there is an issue, please contact us at +44 (0) 1284 703032 so we can raise a query with DPD to try to resolve this. Please ensure you have your order number available. Subject to our findings we may be able to issue another order or offer you a refund.